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being more kind, unkindness, bully, technique for reacting to someone who is mean

How you handle adversity as a leader says a lot about you as a leader. And, there are ways to handle it appropriately and there are ways not to. I found the following video on bullying. It is done by a man named Brooks Gibbs. He has a really good technique for stopping bullies. He […] Read More

Customer Service Tips From Santa Clause

The following post is from Guest Mark Macy. This post is intended for leaders of teams and organizations who sell products and/or services. We all have heard that local businesses are shutting down due to the explosion of online sales. Their explanation is that they just cannot compete. Is it really true? For those of […] Read More

Workplace Gossip Team Gossip Positive Gossip

In my new book “You Are the Team—6 Simple Ways Teammates Can Go from Good to Great,” I talk about the need for teammates to be positive—the Fourth B. Here is a powerful excerpt from that section on refraining from negativity… One of the methods to stopping the spread of negative gossip on teams is […] Read More

Team Conflict, Fear of Conflict on Teams, Leaders Who Fear Conflict

I did a workshop recently with a small firm of 36 employees. We talked about the need for teammates to be more selfless, trustworthy, humble, positive, respectful and great. In preparing for the workshop I had heard that communication was an issue their teams were struggling with. This is not uncommon, many teams struggle with […] Read More

Teamwork and Service Servant Teamwork and Leadership

I wrote my new book You Are the Team—6 Simple Ways Teammates Can Go from Good to Great because of a thought that kept coming to me which was, if teammates can change themselves, they can change the team. And the change starts with teammates who are thinking like servants. It’s about members of the team serving […] Read More