Practical Leadership Story – Great for Developing Leaders
My passion is developing leaders (both the actual process of developing leaders and the leader being developed). I love coming across impactful practicalleadership stories that demonstrate how easy it can be to make a big difference as a leader. Here is one such story.
The DMV is the perfect example, the poster child, for poor customer service. In this video developing leaders will learn how making a few tweaks can make a big impact on an organization.
This practical leadership story is told by Ken Blanchard. As Blanchard states, “it’s always the leader.”
Other video posts you might like:
Leadership and Bad Customer Service Video from Domino’s Pizza Store
Anyone Can Be a Leader – Powerful Video
Positive video that every leader in business, the home, church, or wherever must watch.
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Love it! I would agree that historically, DMV is one of the places I most despise going because it takes forever and it is very difficult to get what you need on first request. Now, I can’t wait to get check it out locally and see if my experience is the same as Ken’s. Leadership CAN make a difference.
Kelly, let us know how the experience is? Hopefully it is much better : ) I am crossing my fingers for you. Thanks for your comments.
Excellent! Love it …. really speaks to the current reality within organizational processes and the need for leadership.
This is so fun! Thanks, Mike. And who can’t identify with the joy of reducing a 3 hour wait at DMV to 9 minutes? Or turning grumpy clerks into helpful guides? Moment-by-moment adjustments to serve people – we would all do well to keep this in front of us.