Most leaders would agree leadership development is important. I would agree as well, but not the way most of it is trained. Many times leadership training is nothing more than what I like to call "Pay, Spray and Pray." The participant pays to show up. The trainer then sprays what they have to say. And […] Read More
Do those in leadership make mistakes? Absolutely. Do leaders readily admit mistakes when they happen? Not always. Should they? Some say yes. Some say no. My advice to all leaders is yes! For three reasons. 1. It Provides Permission. Admitting mistakes gives others permission to make them too. And when they do eventually make a mistake those […] Read More
There are five basic and what I believe are simple things all leaders must do to be effective coaches. Being a good leader means you practice good coaching. The last year or so I have had my own personal kind of leadership coach. Maybe not what you would traditionally think of when you think of […] Read More
A Leaders Feedback Can Be Invaluable It was nearly 3 years into my young information technology career when my supervisor called me into his office to conduct my annual performance review. My parents had bought me a pair of cinnamon python boots for Christmas that year. I wore them proudly with my dark brown western […] Read More
As a Service Desk manager, I had over 50 agents answering phones. I had observed that our customer service stats were trending down. I talked to my first line managers and they shared what they thought. However, the trend continued.