I had just assumed a new position as Senior Manager for a Service Desk (“Help Desk”) for a major outsourcing firm. Between the existing workload and the new work that was flooding in, I felt like I was “meeting myself coming and going”.
R. Mark Macy
One of the key ingredients to being a great leader is Accountability. So many talk about it, but few walk that walk, especially out of eyesight or ear shot of their workplace.
