The following post is from Guest Mark Macy. This post is intended for leaders of teams and organizations who sell products and/or services. We all have heard that local businesses are shutting down due to the explosion of online sales. Their explanation is that they just cannot compete. Is it really true? For those of […] Read more
On a rainy Sunday night Amy Korin received her Domino’s Pizza an hour late. And to top it off, it was the wrong pizza! She immediately begin to Tweet her experience. What happened next is special. Ramon DeLeon, a managing partner of seven Domino’s stores in Chicago, responded via twitter and posted a video apology.
A typical experience of a customer coming through their door would include the receptionist coming out from behind the desk and personally greeting them. Their name proudly displayed in the lobby welcoming them. And their favorite beverage presented to them. Such an experience would leave a lasting impact on any customer!