If you are like me you have attended your fair share of management and leadership training programs over your career. In fact, if you manage managers, you have sent many of them through management training as well. There is one important thing though that isn’t discussed much in many of these management/leadership development programs. It […] Read more
I had just assumed a new position as Senior Manager for a Service Desk (“Help Desk”) for a major outsourcing firm. Between the existing workload and the new work that was flooding in, I felt like I was “meeting myself coming and going”.