There are some of us (and you know who you are, right?) who are in denial that they are addicted to these devices. A little while ago I was chastising one of my children for texting while we were having a family discussion. I accused him of being addicted and that it was rude and inconsiderate. I am embarrassed to say that my children quickly reminded me that it was no different than the five times I had pulled out my Blackberry that night during our discussion to check e-mail – touché.
You better ensure you can answer questions like “what could I have done different this year to get a higher rating? What can I do next year to get a better rating?” If you can’t answer these types questions then you have failed the employee you are doing the review with.
Managing people requires that we take into consideration their differences. Some of those you lead will need lots of direction, while others would prefer you leave them alone. Some will want more monetary rewards, while others prefer recognition or challenging assignments. Customers are much the same way. Providing generic customer service will get you generic customer satisfaction.
What I had just witnessed is not uncommon in the workplace. Managers do a lot of telling. But they must do more than just simply tell. Here are the four mistakes Dave made. I am going to address him directly.
It is still surprising to hear about a company that does annual performance reviews – annually. I worked for such a company a little while back. We had a small dedicated HR department and a CEO that stressed the annual performance review each year. The problem was they were only once a year.