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gracious

There is no training program that teaches it that I am aware of. The skills of strategic planning, organization, sharp decision making and delegation don’t require it. But yet the best leaders I have known possess it. What is it? Kindness. Is it a natural or learned skill that can be developed later in life? I don’t know. But one thing I do know is that kindness is necessary if a leader wants to be as effective as they can be.