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poor customer service

Customer Service Tips From Santa Clause

The following post is from Guest Mark Macy. This post is intended for leaders of teams and organizations who sell products and/or services. We all have heard that local businesses are shutting down due to the explosion of online sales. Their explanation is that they just cannot compete. Is it really true? For those of […] Read more

Developing leaders

My passion is developing leaders (both the actual process of developing leaders and the leader being developed). I love coming across impactful practical leadership stories that demonstrate how easy it can be to make a big difference as a leader. Here is one such story.