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undercover boss

It is always refreshing for me personally to run across a leader like Steven from time to time. I have had a lot of respect and in some cases more loyalty for leaders who could be genuinely emotional on occasion. I am talking about open leaders who could share an inspiring personal story and could shed tears. Or leaders who could cry with those they lead because they care.

What I had just witnessed is not uncommon in the workplace. Managers do a lot of telling. But they must do more than just simply tell. Here are the four mistakes Dave made. I am going to address him directly.