There are five basic and what I believe are simple things all leaders must do to be effective coaches. Being a good leader means you practice good coaching. The last year or so I have had my own personal kind of leadership coach. Maybe not what you would traditionally think of when you think of […] Read more
Leadership Accountability
A Leaders Feedback Can Be Invaluable It was nearly 3 years into my young information technology career when my supervisor called me into his office to conduct my annual performance review. My parents had bought me a pair of cinnamon python boots for Christmas that year. I wore them proudly with my dark brown western […] Read more
As a Service Desk manager, I had over 50 agents answering phones. I had observed that our customer service stats were trending down. I talked to my first line managers and they shared what they thought. However, the trend continued.
One of the key ingredients to being a great leader is Accountability. So many talk about it, but few walk that walk, especially out of eyesight or ear shot of their workplace.