As I have grown older, and I believe a bit wiser, it is hard for me to be around yammering negative people. They suck my energy and frankly waste my time. They complain about everything from the organization, their manager, other employees, customers, the weather, free lunches and on and on. Blah blah blah… leave me alone – okay? I am on a soap box of sorts, but this is something all leaders should realize sooner than later if they haven’t already – whiners and complainers are not doers, they are idle poisoners.
I love it when people take accountability. Whether it is my kids, friends, umpires or leaders, I love watching people do the right thing because it is the right thing. Taking accountability for one’s actions builds huge trust dividends. Do you think feelings of trust and respect for Joyce have improved across Major League Baseball? Absolutely! It’s interesting how when we try not to cover up our pride we become people of character that others genuinely love and respect.
How many “nice guy” employees have you seen in your career that stay in the background of teams and organizations and are never held accountable for their sub-par performance? I’ve seen my share. This was definitely the case with Darryl Strawberry.
On a rainy Sunday night Amy Korin received her Domino’s Pizza an hour late. And to top it off, it was the wrong pizza! She immediately begin to Tweet her experience. What happened next is special. Ramon DeLeon, a managing partner of seven Domino’s stores in Chicago, responded via twitter and posted a video apology.
Should leaders be accountable for lack of performance on their teams? Can they blame someone else? Can they blame fate?