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performance management employee management development management

I have never really liked the term performance management. It sounds so cookie cutter and boxy.  And the term makes it feel like there is more of a focus on management rather than leadership. The label performance management instills anxiety in employees and leaders alike. It creates strong feelings and opinions and in general just […] Read more

Create Clarity Leaders

As a Service Desk (“Help Desk”) Manager, a key measurement of success is your ability to provide solutions to your customers during the initial call. And as much as you want this to always happen there are a lot of cases where a ticket has to be logged and worked later after doing research and/or by a person of special expertise.

Find the good in others – Leadership lesson

Unfortunately I have been to my share of funerals since then. And I have observed that people who pass on are really wonderful people. So I ask, why do we have to wait until people are gone to recognize how special they really are? The answer is we don’t.

Leaders keep their cool during conflict

Keeping a cool head during conflict can sometimes be difficult. Especially when it is perceived as or becomes personal. If you think there is a good chance there could be unhealthy conflict, here are a few basic tips that have worked for me.

Swearing at work

Last night we went as a family to watch a Major League soccer game. The team we were cheering for won the game in the 93rd minute! It was a thriller. But what wasn’t so thrilling was the language used by the two “early twenty somethings” behind us. While no “F” bombs were dropped (thank goodness), the language that was used was offensive, and especially offensive to two parents trying to enjoy the game with their four little boys (ages 15, 12, 9 and 7). The offensive language fortunately stopped after both my wife and myself stared them down in disgust.