Getting your team and employees to be more loyal can be a challenge. Turnover, negativity and less productive teams are the consequences of less than loyal team members. In this video I cover three specific ways you can improve loyalty on your teams. And here’s the good news… they aren’t that difficult to start implementing. […] Read more
Leaders that defend, celebrate and promote their teams demonstrate loyalty and in return gain loyalty. All three of these behaviors have a huge impact on how you are perceived as a leader and what you get in return from your team(s). Let’s review each of them in more detail. 1. Defend. A friend of mine […] Read more
A typical experience of a customer coming through their door would include the receptionist coming out from behind the desk and personally greeting them. Their name proudly displayed in the lobby welcoming them. And their favorite beverage presented to them. Such an experience would leave a lasting impact on any customer!