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accountability

How many “nice guy” employees have you seen in your career that stay in the background of teams and organizations and are never held accountable for their sub-par performance? I’ve seen my share. This was definitely the case with Darryl Strawberry.

On a rainy Sunday night Amy Korin received her Domino’s Pizza an hour late. And to top it off, it was the wrong pizza! She immediately begin to Tweet her experience. What happened next is special. Ramon DeLeon, a managing partner of seven Domino’s stores in Chicago, responded via twitter and posted a video apology.

Should leaders be accountable for lack of performance on their teams? Can they blame someone else? Can they blame fate?

In an old and wonderful Aesop fairy tale, the only thing that stood between a house full of mice and their complete happiness was the cat. The mice got together one evening and came up with various plans to deal with the danger of the cat. They all voted on one brilliant idea; they would hang a bell around the cat’s neck. Then wherever it went, the bell would warn them of danger if it got closer. All of the mice jumped and clapped at the idea. The only problem was getting volunteers to hang the bell around the cat’s neck!

Lack of accountability can be a big obstacle on teams. On many teams only the leader holds team members accountable. But on high performing teams, the team members hold each other accountable. When team members are focused on the results together, they are more likely to hold one another accountable. This is very common on sports team.