I love it when people take accountability. Whether it is my kids, friends, umpires or leaders, I love watching people do the right thing because it is the right thing. Taking accountability for one’s actions builds huge trust dividends. Do you think feelings of trust and respect for Joyce have improved across Major League Baseball? Absolutely! It’s interesting how when we try not to cover up our pride we become people of character that others genuinely love and respect.
leadership
The term leader is used loosely. Leaders leave legacies of integrity, caring, love, giving back more than they took and inspiring others to do the same; they have purpose and sustaining value. Leaders leave an impact on the things that matter most. not how much money they make or worlds they conquer. John Wooden was a leader in the purest definition.
I was in the office of a manger of a fairly large company not too long ago. In this office the manager proudly displayed the certificates of achievement his department’s employees had earned. He was a senior leader and very proud of the things employees had accomplished even two or three levels down the hierarchy.
Try this some time. When in your email in-box next time, press the shift key and highlight every email by clicking on the first and then the last email with your mouse. Then press the delete key. It’s magic! Everyone of them disappear. You now have more hours to do other things.
On a rainy Sunday night Amy Korin received her Domino’s Pizza an hour late. And to top it off, it was the wrong pizza! She immediately begin to Tweet her experience. What happened next is special. Ramon DeLeon, a managing partner of seven Domino’s stores in Chicago, responded via twitter and posted a video apology.


