A typical experience of a customer coming through their door would include the receptionist coming out from behind the desk and personally greeting them. Their name proudly displayed in the lobby welcoming them. And their favorite beverage presented to them. Such an experience would leave a lasting impact on any customer!
Leaders Care
In other words you can occasionally drop one and it will almost always bounce back, but drop the other four and they will suffer damage, possibly shatter.
Every moment of my life from the first steps of my children, first haircuts, first loss tooth, first soccer goals, first dances and first driver licenses are gone. Past relationships, homes and communities we have lived in, youth teams I have coached, volunteer work I have done, employment I have had, and teams I have led; they are all memories. I can’t relive any of it, but I can embrace all of it.
Organizations might consider a recent McKinsey Quarterly survey. Three “noncash motivators” were discovered to be just as effective and in some cases more effective than money.
This video may not be a typical leadership story, but its lesson is inspiring and can help leaders realize that simple things can mean so much to a person whether they are journeying to eternal life, or sojourning longer in this one.
