Not too long ago I heard a short, but very powerful anecdote I would like to share. A young couple, Lisa and John, moved into a new neighborhood. One morning while they were eating breakfast, Lisa looked out the window and watched her next-door neighbor hanging out her wash.

Here is a video to lighten up your weekend. Many problems in organizations could be avoided with clear communication. Often times others assume we understand what they are talking about when the truth is we don’t have a clue.

This can happen for a number of reasons. They might have forgotten my name for example. Or they might not know whether to address me with one of a few formal titles I have had in the past. But what I am finding more and more is people don’t address people by their name because it is easier.

It’s simple, but more powerful than you might realize. The words “Thank You” are two words that some leaders neglect to say enough. Have you ever had the unfortunate experience of doing something and…